Flash Seats FAQs

Questions about entering an event

How do I get into an event?

Flash Seats eliminates paper tickets! Instead of a paper ticket, you can enter with the Flash Seats mobile app on your phone or choose any convenient form of digital ID (credit card or driver’s license, in each case so long as the user’s name is imprinted on the form of ID) as your method of getting in to the arena. Your card will be swiped by a Guest Services Representative using a handheld device. Please note that you (as the holder of the verified ID) will be required to enter with your guests at the time of ID verification (they will not be admitted entry separately from you). You will receive a Seat Locator identifying your seats. It’s really fast! Remember that the Seat Locator simply shows the location of your seats at the event; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into the event.

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Where can I enter an event using Flash Seats?

You may enter at any entrance to Quicken Loans Arena. Look for the gates marked with the Flash Seats signs.

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If I forget my identification, can I still get into the event?

If you arrive without your registered identification, just go to the Flash Seats Resolution Window at the Box Office. You will need to provide some form of ID and verification information previously entered in your account profile.

Don't forget you can enter events with the Flash Seats mobile app on your phone. Just download the app to your phone, log into your Flash Seats account and show your Mobile ID to the gate attendant who will scan it for entry. The Flash Seats mobile app is compatible with iOS 4.3.3 or later for iPhone and iPod Touch and with Android 2.2 or later for the Android devices.

Learn more about Flash Seats App for iPhone and Android.

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What if I don’t have a digital ID on my account at the time of the event?

When you arrive at the event, go to the Flash Seats Resolution Window at the Box Office, and a representative will help you enter an ID for your account.

If you have an iPhone or an Android phone, you can enter the event with the Flash Seats mobile app on your phone. Download the app to your phone, log into your Flash Seats account and show your Mobile ID to the gate attendant who will scan it for entry.

The Flash Seats mobile app is compatible with iOS 4.3.3 or later for iPhone and iPod Touch and with Android 2.2 or later for the Android devices.

Learn more about Flash Seats App for iPhone and Android.

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How can I be sure my tickets are good?

Flash Seats is the Quicken Loans Arena Official Ticket Marketplace. If seats are listed in your Flash Seats account and you have at least one form of valid ID associated with your account, such as a credit card or a Mobile ID through the Flash Seats mobile app on your phone, you have everything you need to go to the event. On event day, just scan or swipe your ID at the gate and then enter the event. With digital ticketing, you never have to worry about lost, stolen, or counterfeit tickets.

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What if my guests arrive at different times?

Most people find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter whenever they arrive using their own ID.

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What if my credit card or license is lost or stolen?

If your credit card is lost or stolen and then replaced by your credit card company before the event, you can register the new card on Flash Seats and remove your old card. If you do not have your credit card upon arriving at the event, you will need to go to the Flash Seats Resolution Window at the Box Office to verify your identity.

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If my access is digital, how will the usher know where to seat me?

Once you arrive at the gate and scan your Mobile ID or swipe your credit card, a Seat Locator will be printed with your seat location on it. Just take the Seat Locator to the ushers and they will be able to seat you accordingly. Remember that the Seat Locator simply shows the location of your seats in the arena; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into an event.

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What happens if my credit card doesn’t work at the gate?

You will be escorted to a Flash Seats Resolution Window at the Box Office, where your account information will be verified. After confirming that there are seats for that particular event on your account, your Seat Locator will be printed. Just take it to the ushers and they will be able to seat you accordingly.

You can also enter events with the Flash Seats mobile app on your phone. Just Download the app to your phone, log into your Flash Seats account and show your Mobile ID to the gate attendant who will scan it for entry. The Flash Seats mobile app is compatible with iOS 4.3.3 or later for iPhone and iPod Touch and with Android 2.2 or later for the Android devices.

Learn more about Flash Seats App for iPhone and Android.

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Does each person need their own ID?

No, each person does not have to have their own ID. You can scan or swipe in your entire party with a single swipe of any ID associated with the account. The Guest Services Representative will ask how many people are with you when you scan or swipe your card. If you have guests that will arrive separately from you, you can transfer them each a ticket. This allows them to create their own Flash Seats account and enter with their own ID when they arrive.

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Enter events with your electronic ID...it’s fast and easy! For more information, please call:
Customer Service:
888-391-SEAT (7328)
or customerservice@flashseats.com